Trading conditions
TERMS AND CONDITIONS
Terms of sale and delivery
Copenhagen Luggage Vesterbrogade ApS
CVR no. 38640348
Vesterbrogade 6D, 1620 Copenhagen
Email: info@copenhagenluggageshop.shop
Phone: 28581620
On www.copenhagenluggageshop.shop you can only order items via our website. If you have inquiries about items that are not on the site, you are always more than welcome to contact us, for example by phone at 28581620 or email at info@copenhagenluggageshop.shop
When you shop with www.copenhagenluggageshop.shop, agreements are made in Danish.
It is not possible to view previous orders. If you wish to receive a new copy of your order confirmation, you can send an email to: info@copenhagenluggageshop.shop
The website is updated regularly.
PRICES
All prices include 25% VAT (on the order confirmation) and other charges. Prices are current prices and in Danish kroner.
The prices of copenhagenluggageshop.shop's products can be changed at any time, but these changes will not affect orders for which copenhagenluggageshop.shop has already sent a confirmation. NOTE: copenhagenluggageshop.shop reserves the right for any price and printing errors or sold-out items.
The prices are only valid within Denmark's borders, excluding the Faroe Islands and Greenland.
Any trade with foreign countries, both within and outside the EU, only takes place after prior agreement. Freight to foreign countries depends on where the item is to be sent and is agreed upon on a case-by-case basis.
PAYMENT
On www.copenhagenluggageshop.shop you can pay with:
Dankort
VISA/Dankort
Mastercard
There is no payment fee when paying on www.copenhagenluggageshop.shop
When paying with a payment card, you are always protected against abuse. You have the option to reject a payment when you receive your payment summary. You have no deductible in the event that your card is misused in an online store that uses SSL (Secure Socket Layer) in its payment system. Thus, you are better protected than in the physical world, where you have a deductible of 1200 DKK when your Dankort is misused using the PIN code.
Data that you send in connection with purchases paid with a payment card are encrypted (SSL), and it is therefore only Shopify Payments that can read them. Neither www.copenhagenluggageshop.shop nor others have the ability to read the data.
The amount for the items is only deducted when the items are shipped from www.copenhagenluggageshop.shop. An amount larger than what you approved at the time of purchase can never be deducted.
FREIGHT
There is a charge for having your item sent. The freight depends on the weight and size of the item. The freight depends on whether you have used a customer login.
Here you can see what it costs to have goods delivered in Denmark:
Purchases under 500 DKK – Freight of 70 DKK
Purchases over 500 DKK – Free freight
Call for prices to foreign countries.
As a carrier, Copenhagen Luggage uses GLS Denmark. GLS distributes packages to commercial companies in Denmark, Europe and outside Europe's borders. For private individuals, GLS delivers via a nationwide network of Parcel Shops. If a different delivery method is desired, please inform us by phone.
DELIVERY
copenhagenluggageshop.shop typically delivers within 1-2 business days, although the delivery time for special spare parts and products may be longer.
RIGHT OF COMPLAINT
As a consumer at www.copenhagenluggageshop.shop, you naturally have the right to complain about an item that has defects or deficiencies that were present when the item was sold. The right of complaint is valid for 24 months and covers manufacturing and material defects.
A complaint must be made within a reasonable time after you have discovered the defect in the item. If a complaint is made within two months after the defect is discovered, the complaint will always be timely. Therefore, be careful to inspect your items upon receipt.
If it is a case of a complaint, please include sufficient information with a description of the defect to expedite the processing. Enclose a copy of the invoice / order confirmation as well as your contact information.
As a consumer, you have a two-year right of complaint, which means that you can either have the item repaired, exchanged, get your money back, or a reduction in the price, depending on the specific situation. This, of course, requires that the complaint is justified.
Always remember to send the item back in secure packaging and get a receipt for the shipment so that we can refund your reasonable freight costs.
We recommend that you use GLS when returning the item and that the item is sent as a parcel. That way, it is possible to track the package in GLS's system and it thereby removes any doubt as to whether the item has been delivered to copenhagenluggageshop.shop. The item can also be handed in directly at Copenhagen Luggage, Vesterbrogade 6D 1620 Copenhagen V.
Any refund of the amount is made by bank transfer to the customer stated on the invoice.
RIGHT OF WITHDRAWAL
As a consumer, you have a 14-day right of withdrawal when you shop in our webshop.
The withdrawal period expires 14 days after the day you received your item. If you have ordered several different items in the same purchase, but they are delivered individually, the period runs from the day you receive the last item.
If it concerns an agreement for regular delivery of goods over a certain period, the withdrawal period expires 14 days after the day you receive the first item.
The period implies that you have 14 days from receipt to notify us that you wish to withdraw from your purchase. You can send an email to info@copenhagenluggageshop.shop or use the standard withdrawal form, which you will find at the bottom of the terms and conditions.
You cannot withdraw from the purchase by refusing to receive the item without simultaneously notifying us.
Withdrawal of part of the purchase
If you have purchased several items from us, you have the option to return one or more items, even if they were purchased in one order.
Please note that you will not get the freight costs back if you withdraw from part of your purchase.
RETURNING
Once you have notified us that you wish to withdraw from your purchase, you have 14 days to send the item back to us.
You must pay for the return of the package yourself, and you are liable if damage occurs during transport.
CONDITION OF THE ITEM WHEN YOU RETURN IT
If the item has lost value, and this is because you have used it in a way other than what was necessary to determine the nature, characteristics, and the way it functions, you can only get a partial refund of the purchase amount. The amount you can get back depends on the commercial value of the item, and in certain cases, it may mean that you can only get the freight costs back.
We recommend that you return the item in the original packaging.
If the original packaging is missing, it may possibly lead to a reduction in the value of the item.
REFUND OF THE PURCHASE AMOUNT
If you withdraw from your purchase, you will get your money back. If the item is impaired in value, we will deduct the amount for which you are liable.
We will refund all payments received from you, including delivery costs (this does not apply to extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day we received your notice that you wish to withdraw from the agreement.
We will refund the money with the same means of payment that you used for the purchase, unless we have agreed otherwise.
We may withhold payment until we have received the item, unless you send us documentation that you have returned it.
THE ITEM IS SENT TO:
Copenhagen Luggage Vesterbrogade ApS
Vesterbrogade 6D
1620 Copenhagen V
We only receive packages that are sent directly to the address.
You can also withdraw from the purchase by notifying us and delivering it personally to the above address by prior agreement.
PERSONAL DATA POLICY
We need the following information when you shop with us:
Name, address, phone number, and email address.
We register and disclose the personal data necessary to be able to deliver the item to you.
The personal data is registered with Copenhagen Luggage Vesterbrogade ApS and is stored for five years, after which the information is deleted.
Furthermore, we collaborate with a number of other companies that store and process data. These companies process information solely on our behalf and may not use it for their own purposes.
We only collaborate with data processors in the EU or in countries that can provide your information with sufficient protection.
The data controller at www.copenhagenluggageshop.shop is Peter Bachmann.
You have the right to be informed of which information we process about you.
If you believe the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you ask us to. This could be, for example, if your data is no longer necessary for the purpose for which we needed it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: info@copenhagenluggageshop.shop
If you as a consumer wish to complain about your purchase, we ask you to contact Peter Bachmann at Pba@kkdk.dk. If, against all expectations, we do not succeed in finding a solution, you can send a complaint to:
Nævnenes Hus
Toldboden 2
8800 Viborg
naevneneshus.dk
If you reside in an EU country other than Denmark, you can complain to the European Commission's online complaint portal here - http://ec.europa.eu/odr
The terms and conditions were last updated on 08.04.2021
